Patient Billing and Payment Process
1. Patient Registration
To ensure accurate billing, Patient Services will ask you to provide and verify your address, phone number, date of birth, and insurance information.
Coverage: In-Network versus Out-of-Network
Please verify with your insurance company prior to receiving treatment, whether or not Concord Eye Care, PC and the treating physician is an in-network provider. Concord Eye Care, PC and its physicians may be contracted with your insurance company, although your specific plan may not be included.
It is the patient’s responsibility to know which providers are in their network and which services are covered by their insurance plan. In addition, patients are responsible to obtain any necessary referral documentation from their primary care provider (PCP).
2. Courtesy Billing to Insurance Company
For Patients with insurance coverage, Concord Eye Care, PC will submit a claim on your behalf.
Concord Eye Care, PC accepts the following Insurance Companies:
Aetna
Anthem BCBS
Blue Cross Blue Shield – Out of Area
Cigna PPO, Open Access
First Health Plan
Harvard Pilgrim
Healthcare Value Management (HCVM)
HealthChoice/HealthSource
HealthSource-NH & Massachusetts
Healthy Kids Gold
Healthy Kids Silver
HMO Blue NE
Matthew Thornton Blue & Blue Plus
Medicare
Medicomp
Martin’s Point – Out of Network
NH Medicaid (Merrimack County Residents)
Preferred Blue
Private Healthcare Systems (PHCS)
TriCare/Champus
Tufts – PHCS Only
United HealthCare
It is the Patient’s responsibility to contact their Insurance Company to determine which services are covered. Our Patient Services Representative will ask you for your insurance card upon arrival for your appointment.
3. Payment by your Insurance Company
Your Insurance Company will forward to you an Explanation of Benefits (EOB) summarizing the charges for services received, payments sent to Concord Eye Care, PC, and the balance that you are responsible for.
After we receive the insurance payment, we will send you a Statement for any remaining balance due. Click here for a sample statement.
4. Payment by Patient
The Patient is responsible for payment of your insurance co-pay and for “non-covered” services on the day of your eye appointment. For Patients without insurance coverage, payment for services is due on the day of your eye appointment. The Patient is also responsible to pay for Statement balances within thirty (30) days of billing.
Payments may be made by cash, check, money order, or credit card (MasterCard, Visa or Discover). Please return the top portion of your Statement with your payment.
For services in excess of $300.00, we offer low monthly payments and 0% interest to those who qualify through CareCredit. To see if you qualify, visit http://www.carecredit.com.